Policies
Spa Partisans Under the Age of 18
In order to ensure a safe, relaxing environment for all of our guests, we ask that our clients abide by the following policies:
No Nail Care: we decided to discontinue the nail services and focus on Wellness for your hair and body.
Hair Care: We offer hair services for persons ages 5 to 17. Partisans under the age of 16 must be accompanied by an adult at all times.
Skin Care: Teenagers between the ages of 12 to 17 may receive facial services and/or facial and arm waxing. Underage clients may not receive waxing services below the waist.
Massage Care: Teenagers ages 15 to 17 may receive the Head, Hands and Foot Massage with the same-gender therapist. Client is required to wear swimwear or be fully clothed to receive service.
We ask all of our clients:
For the safety and comfort of our guests and staff: babies, toddlers, and children are not permitted to accompany an adult during service. We are happy to reschedule your reservation to a date and time that childcare is secured.
Children aged 17 and under must have a parent or guardian in the spa throughout the duration of their treatment. The client and the parent/guardian must also provide written consent before any services commence.
All guests must keep all conversations to a whisper, as not to disrupt our other clients.
Mona Lisa eco spalon reserves the right to terminate any service at any point if we feel that the child is interrupting other clients’ relaxation.
Please arrive 5 minutes prior to your appointment to ensure you receive your full service. We recommend that you book your next appointment prior to leaving the salon so that we can be sure to accommodate your schedule.
If you are running late, we will do everything possible to accommodate you. If you are excessively late, please keep in mind that we may need to reschedule your appointment.
Mona Lisa Cancellation Policy: IF YOU CANCEL YOUR APPOINTMENT WITH LESS THAN 48 HOURS NOTICE, YOU WILL BE CHARGED FOR 50% OF THE MISSED APPOINTMENT! This cancellation policy is standard and will be strictly enforced. Arriving late with notification: If you notify us, even a few minutes ahead of time by calling the number below, your appointment time will be held for you and you will have the time which remains in that hour. As long as you arrive within your scheduled hour, you will not be charged for a missed appointment. Arriving late without notification: If no notification is received and you are more than 15 minutes late to your appointment, you will be charged a late fee of 25% of the service scheduled. If you have questions about this cancellation policy, please ask ML Management. Reason for this policy: Notifying us of your intention to cancel or reschedule 48 hours in advance gives us an opportunity to schedule someone else for that time slot. Your appointment is a reservation for you with a service provider. It is important to cancel in a timely manner since that gives us the chance to fill in the slot. The service provider has other guests that may be on a waiting list or may also be looking for an opportunity to reschedule for a different time. As much advance notice as possible is always appreciated.
Pricing
All prices are subject to change at the discretion of management or Independent Contractor.
Gratuities
Tipping is left to the discretion of our clients, suggest 15%-25% (Prefer) Tips not be added to credit card charges. Gift certificates do not include gratuities.
Methods Of Payment
We accept ALL MAJOR CARDS American express, Visa, MasterCard as well as cash *No personal checks.
Return Policy
All products are non-refundable.
No cash refund for any gift certificates, gift cards, or groupons. If any gift certificates purchased during a special promotion were to expire, the promotional value expires but the amount paid for the certificate can be used as credit towards any service at our spalon.
Please advise our staff of any allergies or sensitivities you may have.
If for any reason you are uncomfortable with the service provider please let us know.
Service providers at the Mona Lisa are independent contractors. They individually book appointments and charge for their services provided. Any gift certificates purchased from Mona Lisa eco spalon through mona lisa or service provider, must still be presented at time of service. Hold on to your certificates!
Mona Lisa eco spa'lon policy is to respect and protect your privacy. Please read the following to learn about ml Salon practices with respect to the collection, use, and disclosure of information collected at ml Salon websites.
The site www.mlspalon.com is owned by ml, LLC. (“mona lisa eco spalon”).
We reserve the right to change, modify, add, or remove provisions of this Privacy Policy at any time. Any changes to this Privacy Policy will be posted here. We encourage you to check this page from time to time, because your continued use of ml Salon websites following any changes to this Privacy Policy will be deemed to constitute your acceptance of such changes.
Collection and Use of Personal Information
We will collect personal information about you, such as your name, e-mail address, phone number and mailing address, when you provide it while on ml Salon Websites. You may provide this information when you are registering or when you are otherwise communicating with ml Salon. Your personal information is only used by ml Salon to respond to your requests, and communicate with you about products and services offered by ml Salon that may be of interest to you.
We may use third party service providers to help us operate our business and the ml Salon websites or administer activities on our behalf. We may share your information with these third parties for those limited purposes. Your information will never be sold!
How we Use Information
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping
We may use information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.
Security of Your Personal Information
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Links
ml Salon websites may contain links to other websites. We are not responsible for the privacy practices or the content of those websites. When you leave ml Salon websites, you should read the privacy policies of each website that collects personally identifiable information.
Controlling your personal information
We do not sell, distribute or lease your personal information to third paries unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find useful.
If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.
FAQ
Return and Refund
Mona Lisa eco spalon accepts MasterCard, Visa, American Express, Discover and cash. Mona Lisa eco spalon does not accept personal checks.
Services: If you are not completely satisfied with your service, please contact a manager to discuss your experience at Monahirst.jag@gmail.com
Products: Once the purchase is located and confirmed in our system, unused and unopened items may be returned within 10 days of the original purchase for an exchange. No cash refunds. If your purchase was made more than 30 days prior or has been opened/used, please contact a manager to discuss your options Monahirst.jag@gmail.com
Gift Certificates: Once the purchase is located and confirmed in our system it is non-refundable must purchase products or services with the any gift certificate no monetary refunds
What is an ombre color?
Ombre is a style of hair color that is a gradual lightening of the hair strand, usually fading from a darker color near the roots to a lighter one at the ends. Ombre can be very subtle or very striking. The look you want to achieve will depend on the technique and level of lightness. If you’d like to receive an ombre color, please schedule a Ombré color service.
What is the difference between a partial highlight and a full highlight?
A partial highlight will give a brightening effect and have more focus on the top and sides of hair. A full highlight will color the entire head, and is the less-popular option. If you want to see consistent brightness throughout the hair, or you want to wear your hair up and see consistent color, you should schedule a full highlight. If you’re looking for a touch-up or some brightening to the top of your head, schedule a partial highlight. Your stylist will help determine what the best option is.
What qualifies as a short blowout?
A short blowout would be anyone with hair above the shoulders.
What qualifies as an extra long blowout?
A long blowout would be anyone with hair below the middle of the back.
Does an updo come with a blowout?
No. We ask that you come in with hair that is clean and dry. Our stylists will use product to achieve the desired texture and hold for the updo you are looking for.
What is a two-step color?
A two-step color is a base color with two-dimensional color added in. This is best for gray-coverage clients who want highlights or dimension. If you’re not sure what you are looking to do with your hair, this is the best service to schedule as it allows the maximum amount of time we will need.
What is a toner and why is there an additional charge?
A toner is used to enhance or refine the natural pigment that hair reveals when it is lightened. It also seals the cuticle and adds shine to the hair. There is an additional charge for this service due to the additional product and time needed to achieve your desired look.
What is balayage? What service do I schedule if I want balyage?
Balayage is a technique of coloring the hair that is customizable to each individual and used to achieve dimension. The word “balayage” means “to sweep” in French. It can create a soft, subtle look or a bold statement. You should schedule an Ombré color service and discuss your goals during your consultation with your stylist.
Why do the stylists have different prices?
Each stylist is at a different point in their career. When stylists have reached certain goals set by Mona Lisa eco spalon, their prices are raised to reflect their experience and education. We have great talent at all price points.
Why is there a plus sign next to the price? How do I know what price I will be paying for my hair service?
Every head of hair is different. The prices listed are a starting point for our services. Our Concierge are able to give you an idea of the price ranges we offer. However, during your consultation with the stylist, you will receive an exact price for the services desired. The ‘plus sign’ informs you that the price could be higher than what is listed. An increased price could be applied for very long or thick hair, for example.
I’m not sure if I need a color correction, what constitutes a color correction vs. a specific color service?
A color correction service is for clients who want to make a big change in their hair color, who have had a negative outcome with a previous color service, or if your hair has been colored at home. If you’re unsure of which service to schedule, please speak with our Concierge who will steer you in the right direction or call to schedule a complimentary consultation.
What fashion colors do you carry?
We carry a wide variety of bright, untraditional fashion colors. Some examples are Moore pastel natural tones baby blue, lavender, coral and pink. A consultation is the best route to ensure we have what you are looking for.
Do you do hair extensions?
Yes, but only by request and you can submit a request by clicking the button below and you can use it to ask other questions.